F.A.Q.

Q) What can I do if the product that I recieve is not what I requested or I am not fully satisfied with the product?
A) Simply send back your product with a letter saying what is wrong with it, and you will recieve a replacement product along with a letter of our sincerest appologies.

Q) How long will it take for my item(s) to come through in the mail?
A) The time taken for tapestry kits is approximately 1 week, and fabric printings take approximately 5days. Please note: the times are not gaurenteed, but they are averages, so they should be appoximately correct.

Q) What shall I do if my product does not come through in the post?
A) You should wait for 2weeks (the time should never be longer thn this) and after this you should contact us (click here) and you will be sent a complete replacement.

If you think any other questions should be posted here please email them to us at: suggestions@stone-tapestries.co.uk